It’s not just ESDH!

In Denmark the category for the kind of software solutions we do at ScanJour for many years has been called ESDH – “Electronic case and document management”.

Personally I am really not a big fan of acronyms, buzzwords and narrow categorization of software. Most software I have been part of creating typically can do so much more than their “category” indicates. Anyways, the categories are typically invented by analyst companies and are frequently changing in an effort to try keeping the interest from their readers and thus becoming less useful.
What I find intriguing is to make mission critical software - mostly because it is really, really difficult to get right. Without this software running companies will typically not survive more than a few days or even hours. In other words, it IS the software running the company. Let’s look at a few characteristics of this kind of software solutions,

• It keeps information critical to the company and it’s business, e.g.
o Relations such as employees, customers, vendors, contacts etc.
o Documents (often legal) such as correspondence, contracts, invoices etc.
• It handles the key business processes in the company, e.g.
o Customer/client request- to case resolution management
o Quote-to-cash scenarios
o Transactional data and trace information

Many companies within manufacturing, logistics and distribution or professional services utilize ERP solutions with these characteristics. With an ERP solution the company gets in total control of their physical and financial transactions. Over the 90ties and 2000’s ERP solutions have matured a lot and has been deployed from large to small companies (ref: Dynamics AX). Other kind of companies may rely on other more dedicated mission critical solutions, an example could be the core insurance solutions used in the insurance sector (ref: TIA Solution).

For companies with a focus on servicing their customers/clients and keep track of the related information we create the ScanJour solutions. ScanJour Captia, Ibox and related offerings are mission critical solutions for those companies. It runs their business.

This is why we think of our solutions as much more than an ESDH solution. The combined offerings of ScanJour are really about managing the business processes and information throughout the company.

On September 8th ScanJour is hosting our yearly customer conference. Measured by attendance it will probably be one of the largest information management events in DK – if not the largest.

At the conference we will focus on the efficient Information Worker. How can the individual as efficient as possible produce, manage, archive and retrieve relevant content and information – and how can others benefit from this information.

It is about making it simpler to archive than not. It is about giving everybody access to all of the relevant information assets in the company whether in form of case information, relations, documents, e-mail or other content.

At the conference we will explain how we see the future information worker, their daily job, optimizing the business and getting the most out of the information already present. This includes preview of the new Captia currently in the works in R&D, the IBox solution, our Advanced Process framework and the new features within our Office client.

We are looking forward to the opportunity to engage with our customers and users, and we are eager to give our customers an exciting day, which will show that “it’s not just ESDH” anymore…

For more infromation check out ScanJour Kundeseminar