Servicing citizens digitally

In todays papers in Denmark you can read about municipalities failing to respond adequately to 2 out of 5 digital requests from citizens (read: Version2 article).

As a citizen I can see why it sometimes becomes difficult to communicate digitally with municipalities and other public bodies in a simple way. The current implementations of public websites in Denmark (e.g. http://www.blogger.com/www.rudersdal.dk) seems to be very focused at exposing information to the readers (and the thesis seems to be the more the better) as opposed to letting the users get in touch with the various public bodies in a simple way.Coming from a world of software development another approach would be to look at user scenarios and then start by designing the websites with possibilities for handling the most commonly (volume based) scenarios right from the frontpage.

The first post

After a month and a half in my new job as CTO of ScanJour I thought it was about time to get a blog started.

You may wonder why the blog is in english...given that so many of our customers in ScanJour are within the public sector in Denmark.

Well - first of all I'm sure that people working in the public sector in Denmark also speaks english. Actually I believe that more and more people within public service become exposed to other languages than danish - not at least considering the the growing EU legislation. Secondly - and more important - ScanJour do have customers outside Denmark and this in fact means that our primary written language in ScanJour R&D is english. Since we have many non-danish speaking talents as part of our R&D team it becomes even more so a necessity to communicate in english.

But enough of that, my intention with this blog (regardless of language) is to provide my personal view and comments on our products and how they can be used by our customers and users.

If you have comments to the bog, feel free to post them - also in danish if you prefer that.

Flemming